Our project managers are the communication interface between the customer and everyone else involved in a project, they coordinate workflows and initiate project-related processes.
They are available at all times as the primary point of contact for customers regarding all matters, such as questions or requests for changes. The regular activities of this department include discussions with customers by telephone, email or in meetings.
Every project manager is responsible for their own customer base, on top of that they are designated as a stand-in or optional support for other customers.
Every project manager should have an interest in technical applications because file formats, interfaces and settings in the translation management systems (TMS) vary from customer to customer, with differences between individual projects also not uncommon.